Of course, we set up development plans, structure education and health plans and set strategic plans for the future as well. But the most important things we do is to make each employee feeling safe and calm at work and at the same time get excited to get to work next day.
Working with quality assurance at City is the same as working with customer satisfaction. You need to think it is fun to get internal or external customer to be satisfied to the extent that they want to work together with you tomorrow even if they are not happy today. And to that extent we are all customers to each other.
Typical daily work is to to make sure we uphold our certificates of ISO 9001, ISO 14001, ISO 27001, ISO 270015 and 270018. Furthermore we need to make sure the organisation fulfill the demands from ISO 22301, C5, Cobit 5, PCI-DSS and some other relevant standards. But don´t get horrified - we have specialists in all these areas. Your work is to make sure the processes are up to date and fulfilled. You will furthermore work with internal revisions of all our departments, improvements, incidents and education of our staff.
As you understand we can make sure you will have things to do :-)
