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Key Account Manager - Stockholm based

Key Account Manager - Stockholm based

Do you want to help our customers drive their digital transformation journey? Do you love to help guide customers to constantly improve and become more efficient? Join us to increase the win-win's.

INTERESTED IN JOINING THE CITY NETWORK TEAM? IF SO – WE WOULD LIKE YOU TO HAVE A FULL VIEW OF THE FOLLOWING

We are a fast growing company! With all the challenges it implies! We are the European leaders in infrastructure as a service using open source software such as OpenStack.

Our role in the market comes with a great deal of responsibility. We need to be our best at all times. There will be projects and activities heading your way – and some that you were not prepared for – which you need to take on. And you should love it.

We love having fun and working hard. We live to get that smile on our customers face when we solve a problem or simply provide something better than expected. That’s in fact why we go to work the next day.

When something comes up that needs all hands on deck – we are all there – no questions asked.

You need to feel deep down in your soul that this attracts you. If not – there is a great risk you will be disappointed.

AS A MEMBER OF OUR SALES TEAM WE WOULD LIKE YOU TO BE AWARE OF THE FOLLOWING

As a Key Account Manager at City Network you will primarily be responsible for managing, retaining and increasing our business with assigned existing customers. You will be in charge of ensuring that we teach, tailor and focus our offering and delivery in a way that ensures continuous Customer retention. Customers expects to get world class communication and together with your guidance they will be able to innovate through Open IT-infrastructure making the cooperation a win-win situation. You will be able to guide, support and motivate your customers to make the most of the relationship with City Network in their journey towards a flexible and sustainable solutions. 

Your daily task will include a close relation with representatives on all organisational levels both with your customer and internally, ie IT operations, Vendor Management, C level decision makers, our Service Delivery Managers, our Professional Services/Managed Services organisation as well as with other members of the City Network Sales and Marketing team. 

You should be able to quickly adapt into new customer teams and project groups. We are all in it for our customers, and if everyone in the team get the best possible support and guidance, we strongly believe we can make miracle happen.

REQUIRED SKILLS:

-Excellent social skills and a team player.

- Excellent listening skills and the ability to translate customer needs to measurable actions.

-Excellent verbal communication and writing skills to effectively present information to, customers, management, and colleagues.

-An understanding of the Challenger sales model

-Knowledge of JAWS or similar sales approaches

-Proven ability to develop strategy as well as write, communicate, facilitate and present to all level of IT, internal staff, and management

-Basic understanding of networking technologies (VLANs, sub netting, etc.)and how it relates to customers demands

-An understanding of the basic features and benefits of using programmable IT infrastructure

DAILY OPERATIONAL DUTIES (among others):

-Manage and monitor customer contracts and relationships to ensure retention

-Schedule and conduct meetings new members of customer organisation to identify new potential business within the customer accounts.

-Win new contracts with customers and grow revenue from assigned accounts 

-Document all meetings and other required information.

-Reporting all activities in our CRM-system.

-Responsibility of customer agreements.

-Understand and execute on risks and consequences regarding signed agreements.

EMPLOYMENT CONDITIONS

Full time with 6 weeks vacation (6 months probationary employment)

Salary: Yes, TBD

City Network has signed a collective agreement with Almega 'IT-Telekomföretagen'.

All City Network employees is assessed yearly through a screening process.

Info about us: CITY NETWORK HOSTING AB 

Head office: Borgmästargatan 18, SE-371 34 KARLSKRONA, Sweden

Phone: +46 8 4000 9000

Stockholm office: Kungsbrostrand 29, SE-112 26 STOCKHOLM, Sweden

 

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Our workplace and culture

When you enter the door to our office you feel welcome. You will hopefully meet a inspiring atmosphere where people like to get to know you and be your friend. We do regular teambuildings with our teams in order to get to know each other and to be sure we are heading in the same direction. Both as a team and as a company.

We have four fundamental values which propagates through the entire organisation:
WE CARE
WE INSPIRE
WE COMMUNICATE
WE CHALLENGE

Join in for a cup of coffee and find out for yourself!

Already working at City Network?

Let’s recruit together and find your next colleague.

email
@citynetwork.se
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