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SDM (Service Delivery Manager)

INTERESTED IN JOINING THE CITY NETWORK TEAM? IF SO – WE WOULD LIKE YOU TO HAVE A FULL VIEW OF THE FOLLOWING

We are a fast growing company! It means a little chaos is a good thing! We are the European leaders in infrastructure as a service using open source software such as OpenStack.

Our role in the market comes with a great deal of responsibility. We need to be our best at all times. There will be projects and activities heading your way – and some that you were not prepared for – which you need to take on. And you should love it.

We love having fun and working hard. We live to get that smile on our customers face when we solve a problem or simply provide something better than expected. That’s in fact why we go to work the next day.

When something comes up that needs all hands on deck – we are all there – no questions asked.

You need to feel deep down in your soul that this attracts you. If not – there is a great risk you will be disappointed.

AS A MEMBER OF OUR SALES TEAM WE WOULD LIKE YOU TO BE AWARE OF THE FOLLOWING

As a SDM at City Network you will primarily be responsible for service delivery on an international basis. Customer expects to get world class communication and together with your guidance they will be able to innovate through Open IT-infrastructure making the cooperation a win-win situation. You will be able to guide new and existing customers in both developing their cloud environment as well as onboard and educate new customers in their journey towards a flexible and sustainable solutions. 

Your daily task will include a close relation with the operations team as well as with other sales representatives. 

You should be able to quickly adapt into new customer teams and project groups. We are all in it for our customers, and if everyone in the team get the best possible support and guidance, we strongly believe we can make miracle happen.

REQUIRED SKILLS:

-Excellent social skills and a team player.

-Excellent verbal communication and writing skills in both Swedish and English to effectively present information to colleagues and clients.

-Be able to create structure from chaos

-Excellent planning skills

-Good technical analytic ability

-Good ability in enterprise architecture

-Good understanding of networking technologies (VLANs, sub netting, etc.)

-Good understanding of storage techniques such as NFS and Ceph

-Good understanding with virtualisation platform (Openstack/KVM)

-Proven ability to develop strategy as well as write, communicate, facilitate and present to all level of IT, internal staff, and management

DAILY OPERATIONAL DUTIES (among others):

-Responsibility of developing a Service Delivery Plan for each customer to ensure outcomes are measurable

-Understand and execute on risks and consequences regarding signed agreements.

-Drive and lead customer projects.

-Document all meetings and other required information to ensure quality of the delivery.

-Reporting all activities in our internal systems.

-The role includes some travel. National as well as International.

-At City Network there might be other relevant tasks assigned to you in line with our mission "To Enable Innovation".

EMPLOYMENT CONDITIONS

Full time with 6 weeks vacation (6 months probationary employment)

Salary: Yes. TBD

Location: Karlskrona/Stockholm

City Network has signed a collective agreement with Almega 'IT-Telekomföretagen'.

All City Network employees is assessed yearly through a screening process.

Info about us: CITY NETWORK HOSTING AB BORGMÄSTAREGATAN 18 SE-371 34 KARLSKRONA Phone: +46 8 4000 9000

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Karlskrona

Borgmästaregatan 18
371 34 Karlskrona Directions support@citynetwork.se 08-40009000

This is what you get

If you love freedom but still want to deliver awesome services - this is the place to be. Our company is privately owned by generous people who invest heavily in it's staff. Combining that with a caring atmosphere and an open mindset towards each other - thats just City Network!

  • Perks for life

    You will be part of an open minded culture where you as an employee have the freedom to develop in the areas you find exciting. And with freedom comes a great deal of responsibility that we expect you to cherish and respect.

  • Perks in hand

    All employees are part of an annual profit sharing program and of course all employees get their own laptops and phones.

  • Perks for fun

    We have our own bar, the City Bar, for company events and gatherings. The bar can also be used for personal events such as birthdays so long as your colleagues are invited.

    Our weekly breakfast and traditional Swedish fika is highly appreciated among our staff.

Our workplace and culture

When you enter the door to our office you feel welcome. You will hopefully meet a inspiring atmosphere where people like to get to know you and be your friend. We do regular teambuildings with our teams in order to get to know each other and to be sure we are heading in the same direction. Both as a team and as a company.

We have four fundamental values which propagates through the entire organisation:
WE CARE
WE INSPIRE
WE COMMUNICATE
WE CHALLENGE

Join in for a cup of coffee and find out for yourself!

Already working at City Network?

Let’s recruit together and find your next colleague.

email
@citynetwork.se
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